Our Practice Policy
1. Our practice aims to provide dental care of a consistent quality, for all patients. We have management systems to help us and which define each practice member’s responsibilities when looking after you.
2. In proposing treatment we will take account of your own wishes. We will explain options, where appropriate, and costs, so that you can make an informed choice. We will always explain what we are doing.
3. We will do all we can to look after your general health. We will ask you about your general health, and about any medicines being taken. This helps us to treat you safely. We keep all information about you confidential.
4. Contamination control is also essential to the safety of our patients. Every practice member receives training in practice systems for contamination control.
5. We screen all patients for mouth cancer at routine checkups. We ask patients about tobacco and alcohol use because they increase your oral cancer risk.
6. Practice working methods are reviewed regularly at meetings of all staff. We encourage all staff to make suggestions for improving the care we give patients.
7. We regularly ask patients for their views on our services. We have systems for dealing promptly with patient complaints. We implement any changes we feel would make a difference to the services we provide.
8. All dentists, nurses and hygienists in the practice take part in continuing professional education, meeting the General Dental Council’s requirements. We aim to keep up-to-date with current thinking on all aspects of general dentistry, including preventive care which reduces your need for treatment.
9. All staff joining the practice are given training in practice-wide procedures. Once a year, there is an individual review of training needs for everyone in the practice.
10. All members of the practice know of the need to ensure that dentists are working safely. In the unlikely event that a dentist in this practice becomes unfit to practise, we have systems to ensure that concerns are investigated and, if necessary, acted upon.
11. All patients have the right to express a preference of Practitioner for the ongoing dental care.
12. We as a practice can accommodate disabled patients with the use of ground floor surgeries. We have a portable ramp to allow access into the practice for wheelchair users.
At Yarde House Dental Practice the need for the strict confidentiality of personal information about patients is taken very seriously. All staff must follow the General Dental Council's guidance Standards for Dental Professionals. Information may need to be disclosed to third party if you as a patient require referral to another practitioner to ensure the provision of care, this would only be done with your consent. There are circumstances in which a dentist may decide to disclose information to a third party or may be required to disclose by law. Responsibility for disclosure rests with the patient's dentist and under no circumstances can any other member of staff make a decision to disclose.
